Terms & Conditions

Welcome to urbanair BMX Shop. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern urbanair BMX's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website!

The term 'urbanair BMX' or 'us' or 'we' refers to the owner of the website. address as noted.

 The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

All product descriptions are provided by suppliers/brands, and are subject to change.  Spec changes can happen, please contact us to confirm spec of any items.  

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Un-authorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, not shared with other organisations for commercial purposes.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Returns

Please send all returns to the address stated below, please enclose a note with a copy of your order number, name, address, and refund/exchange request.  We will process your return as soon as possible – normally within 2-3 working days.  All returned items must be in a new, unused and unfitted condition, with all tags and packaging included. All returns are checked by urbanair BMX before a refund is issued. We will not accept returned goods that are not in a resalable condition. 

Any goods returned which do not comply with the returns policy will be held and will not be accepted for refund until the above conditions are met. If held goods are requested to be returned to the customer they will be subject to postage costs. This does not affect your statutory rights.

Credit and debit cards are refunded electronically to your Credit/Debit card account. Paypal is refunded to you Paypal account.  These terms only apply to mail order transactions, in store policy may vary.

Our postal address for returned goods is:

urbanair BMX

11 Manning View

ilkeston

DE78HZ

Refunds

If you are unhappy with your products in any way and wish to obtain a refund you must return them within 14 days of receipt at the cost to the customer. The returned products must be unused and in all original packaging. Items returned for refund outside of the 14-day window will be subject to a 10% restocking fee.  Refunds are made at our discretion and can therefore be refused if we feel the reason for the returned item is not satisfactory.  All refunds will be issued minus any shipping fees and transaction costs incurred by urbanair BMX, this includes shipping costs and transaction fees (i.e. PayPal fees.) Refunds are made to your credit card or paypal account the same day but can take up to three days to reach your account.

 

Exchanges

If you wish to exchange your items you may do so within 30 days of receipt. The customer must pay the postage costs to return the item and we will reciprocate by sending the exchanged item to you free of charge on receipt of the goods. The returned products must be unused and in all original packaging.

 

Incorrect Items

We aim to despatch all our orders quickly and correctly, but sometimes mistakes do happen.  If you believe you have received an incorrect item please contact us immediately, we must be notified within 3 working days.  We will then ask you to return the item to us, we will refund you the return shipping costs up to the value of £10 and despatch the correct item as soon ad we receive your return.  Please remember to keep a copy of your shipping receipt, as you will need to email us this to claim your postage back. 

 

You can pay by:

Credit/Debit cards: Visa, Master Card, Maestro/Switch, Solo, Electron or Delta.

Paypal.

Cash in-store.


Out of Stock Items:

If the item you have chosen is unavailable you may be contacted via the e-mail address on your order and/or telephone number to offer an alternative. Please always enter a daytime contact number or mobile number so we can call you if we need to.

We reserve the right to send an alternative item (goods) of similar value if the alternative ordered is unavailable/out of stock.

Pricing Policy:

All products on urbanair BMX are priced in GB Pounds sterling and include UK VAT at the prevailing rate.