Terms & Conditions

Here at urbanairbmx We want you to be completely satisfied with your purchase.

We accept returns for EXCHANGE ONLY up to 14 days of the original purchase date, if the original purchaser has recieved a faulty product.
This is providing the product is unused, undamaged, returned in exactly the same state as it was sent out, in its original packaging and accompanied by a receipt & written information/photos with regards to the fault.
(This excludes custom built bicycles or wheels. Any of the following terms apply to the original retail purchaser only, and is non-transferable).

Our terms & conditions of support exclude products that have been subject to;
abuse, neglect, accident, improper assembly, fitting unauthorised components, lack of maintenance, commercial hiring, normal wear & tear, competitive racing, stunt riding, jumping or other similar activities. (or if your friend/relation/untrained cycle/scooter mechanic has a go at fixing it for you).

our terms & conditions of support also exclude damage alteration, or deterioration to the surface finish, aesthetics or appearance of the product.

No issues can be considered valid until inspected and agreed by urbanair warranty dept, which will then be passed to the distributor/manufacturer for further inspection.

In the event of a genuine issue being validated;
replacement parts only (EXCHANGE ONLY) (or the nearest available equivalent parts) will be issued. We do not issue refunds.
Complete assemblies will not be exchanged or credited.

urbanair does not include labour charges as part of our terms

urbanair shall not be responsible for accidental or consequential damage or loss howsoever caused.

The user assumes any and all risks in using our products in any manner excluded by these terms.

Please note: All returns are at sender's expense.

All Products may be liable to change by manufacturer, therefore specifications may be changed without prior notice.

Availability of goods
All items offered are subject to availability. If the item you have ordered is not available, you will be contacted by email or telephone, if you have entered the relevant details, and you will have the option either to wait until the item is available or to cancel your order. A comparable product may be substituted in the event of a product being unavailable, pending customer agreement. Special orders cannot be returned to us.

Available to order...  May not be in the high street shop, but is available to order and will be despatched on arrival at the high street shop. Items which are noted as 'available to order' are ordered in specially for customers, which means they are something which is non-returnable due to being a special order item only, this includes helmets & clothing, it is the customers responsibility to order the correct sizes.

Please note delivery is mainland UK only.

Age of Consent
When placing an order you are declaring that you are the appropriate legal age to purchase the item. If it is found that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order

Placing an Order
All orders made by you through the Web site are subject to acceptance by us. We will acknowledge your order by email, please note that this is an acknowledgement email only and does not mean that we have accepted your order. We will debit your credit card at time of order, however if your order is not accepted we will credit your card immediately. We may choose not to accept your order for any reason.


Order and pay through the website or phone, & collect in-store, or pay on collection.

If you have any questions please contact us on 0115 9328427 or [email protected]

Delivery (possible scam buyers):
Here at urbanair we fully support safe online buying, although from time to time we may come across possible 'scam' buyers.
We believe the best way to deal with these 'characters' is to 'name & shame' through social media, without exception

Bike Storage Costs

We have very limited space for bike storage and would therefore ask that customers collect their bike/scooter as soon as possible.

We offer a free text service, the customer will be informed by text message as soon as their repair/service/build etc is completed.
Alternatively we will phone or leave an answerphone message.

Due to storage space, We are forced to charge a storage supplement of £2 per day, calculated from 7 days after completition of the repair/service/build etc is completed.

If the bike/scooter etc is not collected within 2 months of noticification of completion, we will sell the bike/scooter to recover our parts & labour costs.